• Understand how far customer service has evolved and acknowledge the effect of social media.
  •  Identify ways to deal better with the different customer generations.
  •  Practice active listening and customer lifestyle questioning.
  • Learn useful memory tips and tricks to remember customers names and other details important to them
  • Clearly understand the importance of acknowledging both words and emotions.
  • Learn a quick technique for handling angry customers
  • Identify 10 different best practice customer service techniques that can be used immediately back on the job.

Customer Service Training Materials

  • All sales are final. No refunds on digital courses purchased.


Indio, CA 92201



T: 442-260-4300


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