- Understand how far customer service has evolved and acknowledge the effect of social media.
- Identify ways to deal better with the different customer generations.
- Practice active listening and customer lifestyle questioning.
- Learn useful memory tips and tricks to remember customers names and other details important to them
- Clearly understand the importance of acknowledging both words and emotions.
- Learn a quick technique for handling angry customers
- Identify 10 different best practice customer service techniques that can be used immediately back on the job.
Customer Service Training Materials
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