Understand how far customer service has evolved and acknowledge the effect of social media.
 Identify ways to deal better with the different customer generations.
 Practice active listening and customer lifestyle questioning.
Learn useful memory tips and tricks to remember customers names and other details important to them
Clearly understand the importance of acknowledging both words and emotions.
Learn a quick technique for handling angry customers
Identify 10 different best practice customer service techniques that can be used immediately back on the job.